Pawsy Privacy Policy

1. Who is responsible

Pawsy is the data controller for the data described here. Contact: support@trypawsy.app. For users in Turkiye this policy also serves as our notice under Law No. 6698 (KVKK).

2. Data we collect

• Account data: an internal account ID and the install ID of your device. If you sign in with Apple, we receive Apple's stable user identifier and, if you choose to share it, your email address (which may be an Apple private relay address). Your app language and platform (iOS/Android) are also stored.
• Pet profiles: the details you enter, such as name, species, breed, sex, birth date, weight, neutered status and optional medical notes, and an optional photo.
• Uploaded media: the photos and videos you submit for health checks.
• Check data and results: your description of symptoms, answers to follow-up questions, the AI-generated result and its timestamps.
• Usage counters: the number of checks and pets, used to apply plan limits and fair use.
• Subscription status: whether you hold Pawsy Premium, plan, and expiry, received from Adapty and the App Store / Google Play. We do not receive your payment card details.
• Technical data: limited server logs (request ID, timestamps, error information) used for security and troubleshooting. We do not use advertising identifiers or third-party analytics or tracking in the app.

3. Why we use it (purposes and legal bases)

• To provide the service: create your account, store pets, run AI checks and show results (performance of a contract).
• To manage subscriptions and plan limits (performance of a contract; our legitimate interest in preventing abuse).
• To keep the service secure, prevent abuse and fix problems (legitimate interests; legal obligations).
• To respond to your requests and comply with law (legal obligation; legitimate interests).
• Where required, based on your consent, for example when you choose to upload media. You may withdraw consent by deleting the content or your account.

4. Who we share data with (processors)

We do not sell your data and do not use it for advertising. We share it only with service providers that process it on our behalf:

• Cloudflare: hosting of the API, database and storage of uploaded media.
• AI model provider: your pet details, symptom description and uploaded media are sent to a third-party AI model provider (Anthropic, or Cloudflare Workers AI) solely to generate your check result. We only use provider offerings and settings under which your content is not used to train their models, to the extent the provider makes this available.
• Adapty: subscription management and receipt validation, using your internal account ID.
• Apple (and Google): sign-in with Apple, in-app purchases and subscription billing.
• Authorities, if legally required.

5. International transfers

Our providers may process data outside your country, including outside Turkiye and the European Economic Area. Where required, we rely on appropriate safeguards such as standard contractual clauses, or on your explicit consent where the law requires it.

6. Retention and deletion

• We keep your account, pets, media and check history while your account exists so that you can see your history.
• You can delete your account in the app (Profile). This permanently deletes your account, identities and sessions, pets, checks, uploaded media files and usage data from our systems. It does not cancel an App Store or Google Play subscription; cancel that in your store account settings.
• Backups and logs are overwritten or expire within a short period after deletion. Subscription and tax records held by Apple, Google and Adapty are kept under their own policies.

7. Security

Data is encrypted in transit (HTTPS). Media is stored in private storage and delivered only through short-lived signed links. Access to the service is protected by authentication, and requests are rate limited. No system is perfectly secure; please protect your device.

8. Your rights

Under KVKK (Art. 11) and, where applicable, the GDPR, you may ask whether we process your data and request access, correction, deletion, restriction, objection and portability, withdraw consent, request information about third parties we share data with, and complain to the Personal Data Protection Authority (KVKK) or your local supervisory authority. Most of these can be done in the app (edit or delete pets and media, delete your account). For anything else, write to support@trypawsy.app. We respond within 30 days.

9. Children

Pawsy is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided data, contact us and we will delete it.

10. Photos of people

Please upload only images of your pet. Avoid including other people, faces, documents or identifying information in your media.

11. Changes to this policy

We may update this policy. We will change the effective date above and notify you in the app of material changes.

12. Contact

Privacy questions and requests: support@trypawsy.app